When you schedule a service with us, we’ll partner you with a primary and back-up pet sitter based on your needs and schedule. You’ll have the chance to meet these nearby sitters and once you approve of them, we’ll assign them to your account. Any time you schedule services thereafter, you’ll receive care from your primary or back-up sitter. This way you know your pet is getting care from someone you (and they) know, trust, and like every time.